29.11.08

Communication, Mis-Communication

She walked in, head held high and instructed impassively without a smile, "I've ordered pizza, when it comes, call me!"

I was busy completing an assignment for my reporting officer when I looked at up this staff from another department. I reacted instinctively in an annoying way, "Who are you?!" (Well, I was rather displeased, you didn't greet me, didn't bother to find out my name, you'd obviously made a request, but didn't say 'please', and you expected me to know who you are like you are some big shot, and goodness, you ordered me like I'm your subordinate!)

She was a little taken aback by my frankness and told me her name and phone extension number. I simply responded that I wouldn't be around to wait for her pizza after 12.30 pm. She took note and left.

As I continued my work, I couldn't help but simmered inside, "Why should I be bothered with your lunch? Shouldn't you just wait here for your pizza? I've better things to do then to attend to your pizza! At least have the courtesy to order an extra one for me then may be I won't be so angry, sheesh, what attitude is this ..." My mind wouldn't shut up!

Ah, I discovered later that the pizza was ordered for an official function and not for personal consumption, and she wasn't too happy to be mistakened, yet these bad vibes could have been avoided if she has had the common sense to be polite in her initial request.

IF she had said something like this, "Hi, you are new here, may I know your name? Oh, hi Jane, I'm so-and-so, hey Jane, I've ordered pizza for an event, when the pizza arrives, could you please give me a tinkle? (smile, smile) Well, thanks". IF she had requested thus, I wouldn't have been so worked up.

On the other hand, I concede, I should have been more proactive to avoid a misunderstanding. I should have found out more details from her instead of allowing myself to react instantly. It takes two hands to clap, be it creating a problem or avoiding one.

Ya, 'tis a lesson I'm still learning - be slow to anger. Sigh ...

2 comments:

P Maillet said...

I came across your site via the Google group.

Nice blog! You're a very good writer. Enjoyable reading!

Jane said...

Thanks P Maillet, I find your blog interesting, good resource materials, shall be snooping around it soon. :)